Incident management
Basic level of IT support
IT monitoring can be extended to include services provided by the Customer Service Centre. Our operators provide oversight of key IT systems, manage all specified requests, provide a basic level of support, manage, and evaluate processes associated with incident handling towards the client or third-party resolvers. Complex incidents may be referred to IT specialists for resolution, who are outsourced for selected tasks as agreed with the client.
How to properly integrate IT into business systems and existing processes so that everything works well together? Don't be afraid to take advantage of outsourced IT management services or in the case of changes into IT infrastructure.
Why to choose our services?
TRAINED OPERATORS
Operators are flexible in responding to current client requests; we handle approximately 3,000 direct client requests per year.
EXPERIENCES
We register and manage approximately 57,000 monitored incidents per year according to agreed procedures.
REAL TIME SUPPORT
We provide real-time notification of non-standard incidents, proactively preventing outages.
Didn't find exactly what you were looking for? Take a look at our IT Outsourcing services.
Corporate IT requires continuous operation and reliable security. Leave the IT administration to us, we have years of experience, know-how and specialists.
