WAN network of Slovenská Pošta is built on the Cisco Systems technology - worldwide networking technology leader. Cisco technology provides high reliability and security, which is essential for network available at 24/7/365 mode.

According to needs and requirements of Slovenská Pošta, certified system engineers prepare design and configuration of the WAN network.

Network monitoring covers two basic areas:

1. SLA (Service Level Agreement) parameters of links, or network connection nodes
2. Availability of each node, interface status of each node, hardware status of network component

For monitoring of the SLA parameters is used tool providing graphical, at-a-glance representation of communication line status, its utilization and response parameters. From its results are generated reports containing status of monitored nodes – in operation or out of operation (by various reasons – planned downtime, reconstruction, failure).

To monitor availability and status of each network node – a HP tool called Network Node Manager is used. In case of any unstandardized behaviour is detected, an incident is automatically generated and forced the operator to solve it. Operator opens the ticket and start to solve it, accordingly on its importance. Each step is noticed in the application, until the ticket is successfully solved. After do this, the ticket obtains its closing code.

Due to the hardware failure possibility, each network node has backup of its full configuration, including all changes made during its lifetime.
All incidents reported to the customer centre, are under control of system engineers. They are able remotely solve such incidents, manage the device’s configuration, as well as manage the functions and parameters of the whole WAN network.